Fort Noks Ltd, 1233 Sofia, 34 Vranya Str., Tel.: 9310208, 9311742, Fax: 9310923
 

Your questions send to fortnoks@fortnoks.net will be answered witin one working day.

Private data collected by the site, will be used only for the purposes related to your order.

General terms and conditions applicable to the payment of reservation fees, the payments under concluded contracts and the payments for services
 
On this website you may both pay for and you may place a request with respect to the following options:
  1. Payments of reservation fees for the purchase of an apartment;
  2. Payments under concluded contracts;
  3. Payments for services.
 
-         Terms and conditions for reserving an apartment and for payment of reservation fees:
In order to reserve an apartment you will have to either fill in the form on the website (http://www.fortnoks.org/contacts.php) or to send a reservation request by electronic mail on the following e-mail:fortnoks@fortnoks.org or by Fax: +35929310923. The reservation fee to the amount of EUR 1.000 per apartment should be contributed not later than 7 days upon the date of sending the request. The reservation is deemed made in case of confirmation on our part. The reservation shall have a 14-day validity term as of the moment the reservation fee is received in our bank account.
In the event of cancellation on your part of the reservation and of rejection to purchase the apartment respectively, we shall not reimburse the reservation fee, which shall be retained by us as a compensation for the failed sale of the apartment.  
In case you have reserved an already sold apartment we shall make an alternative offer of another apartment in conformity with your requirements. If you do not accept our alternative offer, we shall reimburse the reservation fee you have contributed.
 
-         Terms and conditions for payments under concluded contracts:
In order to pay the amounts due under concluded contracts, you should fill in the Contractual Payments Form, by giving your full name, address /correspondence and e-mail/, telephone, tourist complex, the number of your apartment/of the apartment you are in a process of purchasing, the exact amount you wish to pay, and the grounds for making the payment. Along with the sending of your request, you should pay the amount specified by the method and within the terms as stipulated in the General terms and condition. The amount contributed shall be accounted for as a payment on your part after the receipt thereof in our bank account. You shall receive a confirmation in written of the receipt of your payment at the e-mail address you have provided for contact.
            In the event of difference between the amount due and the amount received, we shall be entitled to:
- in the event of overpayment – the amount in the excess of the amount due shall be treated as a payment under other items to be paid;
- in the event of underpayment – we shall inform you immediately of the excess amount you are expected to pay.
Wavier of a payment under concluded contract, which has been contributed and received in our bank account, is possible provided you have no other liabilities under the respective contract as of the moment the amount is received in our bank account.
 
- Terms and conditions for payment of services through the website:
    You can make payment of the desired service/option as follows:
    a) by bank transfer – the amount shall be transferred to our bank account, the number of which we shall send you in the e-mail with which we confirm the acceptance of your request.
The execution of the service you have selected shall initiate, and the payment you have contributed shall be deemed made, upon our bank account is certified with the amount you have transferred.

    b) by credit card - the payment of the respective service could be made through the website by credit cards with the VISA and MASTERCARD logos. For fraud protection when paying by credit cards, we are applying the best tehniques, recommended by the international card organizations:
- The security of the card data is protected by the usage of SSL encrypted connection to the payment server in our processing bank;
- Your card authenticity is checked by the CVV security code input;
- If you are registered to use Veryfied by VISA and Mastercard SecureCode, you can use them to further improve security, and authenticate yourself as the real cardholder.
Information for paying with MasterCard SecureCode is available here
Information for paying with Verified by Visa is available here
All payments are made in BGN.
The amounts you pay through the website are limited to 10 000 leva, as all payments shall be treated as payments solely for the specific service/option.
No commissions or retentions shall be withheld for processing the payments made through the website.

When paying, you must use the reference code we have send you, and start payment process at http://payment.fortnoks.org/. On the third step of the payment process you will be asked to enter your credit card data, icluding card number, name on the card, validity date, CVV2 (the last 3 digits on the back of the card).

-         Terms, conditions and method of service provision:
In order the service you have selected to be provided, you should either place a request, filling all information options specified on the website or you should send such request by e-mail to the complex manager. The request should include the requester’s full name, the place of execution, description of the selected service, the apartment number /in case the service refers to an apartment/, the place and term of service execution. The payment for such service shall be contributed within a 5-day term upon the receipt of a request acceptance confirmation on our part. The execution of the service you have selected shall initiate upon our bank account is certified with the amount you have transferred.
In the course of negotiations, we advise you to print out and keep a copy of all requests you have placed and of all confirmations received respectively, for future references and as greater certainty for you.
In the event we are unable to render the service you have selected, we shall offer an alternative service, which shall as much as possible meet your needs. In case you do not accept the alternative service we have offered, all payments made for any service we have failed to provide shall be refunded to you.
Also, you may cancel a request you have placed for a specific service. The cancellation shall be served in written and shall be sent by e-mail at the address you have placed the request. In the event the cancellation is made within 15 days before the start-up date of the service, you shall not be obliged to pay a default penalty and we shall refund in full all payments you have made. In the event, however, the cancellation is made in less than 15 days before the start-up date of the service you shall be obliged to pay a default penalty of up to 20 % of the amount we have received. The residual amount shall be refunded at your expense by bank transfer to an account you specify additionally.